Customer Service

 

Wholesale Inquiries Only- Please Contact Us For More Information *Pricing Shown Are MSRP.

 

Return Policy:

www.NinosDeChammo.com will accept authentic items for return & exchange or store credit within 30 days of purchase Please note that this 30 day window starts from the original date that the order was confirmed delivered. Item must be returned in new, unused and in resalable condition including all packaging. Items that have been worn, damaged, and/or altered will not be refunded or exchanged as well as sale or discounted items. Items purchased as gifts have the option to be accompanied by a gift receipt for return/exchange a credit will be issued and may be exchanged for another item of equal or greater value (difference is to be paid for by customer)Exchanges and Returns take approximately 15 business days to process upon receipt of the item; will be subject to shipping charges.

For Return Authorization Number please contact Service@NinosDesigns.com . Shipping and handling fees are not refunded- Once your return is processed, you will receive a confirmation by email. *For your security, please return your item with a protected courier (e.g., FedEx, UPS, and USPS) and retain your receipt. NINOS DECHAMMO™ Is not responsible for items damaged or lost in transit.

 

Other retailer return:

Merchandise purchased from outside www.NinosDeChammo.com  must be Returned / Exchange to the store you originally purchased it from. They will be able to assist you with your return/ exchange according to their policy and procedures. Please note: Items purchased at www.NinosDeChammo.com  cannot be returned to any department store or specialty store.

 

Price adjustments:

No price adjustments will be honored. Price adjustments will NOT be honored for items that have been placed on sale or discounted for any or all pervious purchases. Adjustments cannot be honored for any coupons or promotion codes offered on previous purchase.

*Please ensure you apply any offers at time of purchase to take advantage of the promotion.

 

Repair Policy:

We will repair any authentic design purchased through www.NinosDeChammo.com  with proof of purchase. You will be charged for the repair and return shipping. Any item that needs repair will be subject to a cost that will be determined once the item has been inspected. Items claimed as a manufacture defect will not be charged for repair or replacement subjected for approval and review.

Email Service@NinosDesigns.com for instructions; please include your name, telephone number, and copy of original receipt, order id number and a brief description of the problem. We will respond with instructions on how to proceed.

All repairs are subject to shipping charges. *Please note: We may not be able to repair older styles due to unavailable components, out of stock, and or discontinued pieces.

 

Other retailer damage/repair:

Please return the damaged item to the store you originally purchased it from with proof of purchase. They will be able to assist you with your repair according to their policy and procedures. If you have any questions please email Service@NinosDesigns.com

 

Privacy Policy:

NINOS DECHAMMO™ and Athra NJ Inc. understands and respects your concerns about the protection of your personal information online. This Privacy Policy describes our practices regarding the collection and use of information through our website, located at www.NinosDeChammo.com. By using or purchasing any product through this site, you agree to the collection and use of information as set forth in this Policy. If you do not agree to this Policy, please do not use the site. We may update this Policy at our discretion and the most recent version shall be posted on this page immediately.

 

We will not sell, share or trade any information you supply to us with a third party. Any information we collect is used to provide you with a better shopping experience and to facilitate us in fulfillment operations. From time to time, we may send sale information, product updates, etc. via US mail and/or electronically via email. If you would prefer not to receive these promotional items, you may opt out via an online form or by contacting us Service@NinosDesigns.com with "REMOVE" as the subject header.

NINOS DECHAMMO™/ Athra NJ Inc. uses non-personally identifiable information, such as your IP address and the pages that you visit on our site, to help diagnose problems with our site and servers, to administer our site, and to improve site-related services and features. Your IP address and other non-personally identifiable information also may be used to gather broad demographic information and to recognize customer traffic patterns and site usage trends. This information aids us in improving the site navigation, design and features. We also use "cookies" to collect product and purchase information from the pages you access or visit. This information may be combined with other identifiable personal information. Cookies are bits of information that are automatically stored on your computer. Cookies do not contain any personally identifiable information such as your name, address or any financial information.

 

Security Policy:

All order information sent to NINOS DECHAMMO™ is encrypted. We protect your online transactions by using Secure Shopping Technology. Your personal information can be trusted to arrive privately and unaltered.

Our Site may contain links to third-party websites such as “Facebook“ ect. If so, they are provided solely as a convenience to you. Linking to other websites links, you will leave this site at your own risk. NINOS DECHAMMO™does not control and is not responsible for these sites or their content. NINOS DECHAMMO™ does not make any endorsement or representations about such sites, or any information found there, or any results that may be obtained from using them.